Last updated: September 9, 2026

This Privacy Policy explains how Computer Solutions Accessories collects, uses, and protects your personal information when you visit this website, contact us, or make a purchase from us, whether online or in person at our store at Sosoliso Papergate Building, Buea. We know that sharing personal details like your name, phone number, or delivery location requires a level of trust, and this page sets out plainly how we handle that information.

Who we are

Computer Solutions Accessories is a computer and IT sales and services business based at Sosoliso Papergate Building, Buea, Cameroon. Throughout this policy, "we," "us," and "our" refer to Computer Solutions Accessories, and "you" refers to anyone visiting this website or interacting with our business. If you have any questions about this policy, you can reach us at info@computersolutionsaccessories.com or by phone or WhatsApp at 672 078 547 or 655 008 708.

Information we collect

We only collect information that you choose to give us, or that is naturally generated by visiting our website. This includes:

• Contact and order details you provide directly, such as your name, phone number, email address, delivery or present location, and any message you include, when you submit an enquiry, add items to your cart and check out, or use a "Shop Now" button.
• Communication you send us, for example messages sent over WhatsApp, email, or phone calls made to confirm an order, arrange delivery, or ask a question.
• Basic technical information collected automatically when you browse this website, such as your browser type, device type, and general usage patterns, which helps us keep the site working properly and understand which pages are useful to visitors.

We do not ask for or store any payment card details, mobile money PINs, or banking passwords on this website. Payment for an order is always arranged directly with you, by phone or WhatsApp, after your order has been confirmed.

How we use your information

We use the information you provide only for purposes connected to serving you as a customer, specifically to:

• Confirm and process an enquiry or order, including contacting you about pricing, availability, and payment.
• Arrange delivery to your location, or confirm details for an in-store pickup.
• Respond to questions, provide customer support, and follow up on returns, exchanges, or warranty claims.
• Keep records for our own accounting and business purposes, as any business is required to.
• Improve this website and the service we provide, using general, non identifying usage patterns.

We do not use your personal information for automated decision making, and we do not use it to send unsolicited marketing messages unless you have clearly asked us to keep you updated.

How orders and enquiries are handled

When you submit a cart, checkout, or "Shop Now" request through this website, the details you enter, such as your name, phone number, email, and location, are sent to us as an enquiry so a member of our team can contact you directly to confirm your order and arrange payment. This information is used only to complete that transaction and any related support, such as delivery, returns, or warranty follow up, and is not shared beyond what is needed to fulfil your order.

Cookies and similar technology

Like most websites, this site may use small files called cookies to help it function correctly, for example to remember items in your cart as you browse between pages, or to understand general traffic patterns so we can keep the site running smoothly. Cookies used for these purposes do not identify you personally. Most browsers let you view, manage, or delete cookies through their settings if you would prefer not to allow them, though disabling cookies entirely may affect features such as the shopping cart.

Sharing your information

We do not sell, rent, or trade your personal information to any third party. We only share your information in the following limited situations:

• Service providers who help us operate, such as our website hosting provider, or a delivery or courier service when your order needs to be transported to you, and only to the extent needed to provide that service.
• Manufacturer warranty claims, where relevant order details may need to be shared with a manufacturer or their authorized service center to process a warranty repair or replacement.
• Legal requirements, if we are required to disclose information to comply with a law, regulation, or a valid request from a competent authority in Cameroon.

Any third party we do share information with is only given what is necessary for that specific purpose, and is expected to handle it responsibly.

Third party services on this site

This website may link to or embed third party services for your convenience, such as a WhatsApp chat link to reach us directly, or a Google Maps embed showing our store location. These third parties operate under their own privacy policies, and any information you share directly with them, for example by messaging us through WhatsApp, is also subject to WhatsApp's own privacy practices. We encourage you to review the privacy policy of any third party service you interact with.

How we protect your information

We take reasonable steps to protect the personal information you share with us from loss, misuse, or unauthorized access, including limiting who on our team can access enquiry and order details, and using secure connections and validated forms on this website. That said, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security, though we work to keep your information as safe as reasonably possible.

How long we keep your information

We keep the personal information connected to an order or enquiry for as long as needed to fulfil that order, handle any related return, warranty, or support request, and to meet our own basic accounting and record keeping needs. If you contact us with a general enquiry that does not lead to a purchase, we keep that communication only as long as reasonably necessary to respond to you and for a short period afterward in case you follow up.

Your rights over your information

You can ask us at any time to tell you what personal information we hold about you, to correct any information that is inaccurate or out of date, or to delete information we hold about you where we are not required to keep it for a legitimate business or legal reason, such as an active or recent order. To make any of these requests, simply contact us using the details below, and we will respond as promptly as we can.

Children's privacy

This website and our products and services are intended for adults and are not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

Changes to this policy

We may update this Privacy Policy from time to time, for example to reflect a change in how we operate this website or handle customer information. The updated version will be posted on this page with a new "Last updated" date, so we encourage you to check back occasionally, particularly before submitting personal information through the site.

Contact us about privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how your personal information is handled, please get in touch:

• Phone / WhatsApp: 672 078 547 or 655 008 708
• Email: info@computersolutionsaccessories.com
• Store address: Sosoliso Papergate Building, Buea