Last updated: September 9, 2026

This policy applies to all purchases from Computer Solutions Accessories, whether bought online through this website or in person at our store at Sosoliso Papergate Building, Buea. We want you to be confident in what you buy from us, and this page explains how returns, exchanges, and refunds work if something isn't right.

Return window

You may request a return within 7 Business days of receiving your order or completing your in-store purchase. After this window, we are no longer able to accept a return, so please check your item as soon as you receive it. This timeframe is a placeholder, replace it with the exact number of days you're actually willing to commit to before publishing this page.

Conditions for a valid return

To be eligible for a return, an item generally needs to meet the following:

• It is unused, in its original condition, and, where applicable, in its original packaging with all accessories, manuals, and cables included.
• You have proof of purchase, either a receipt, an order confirmation email, or another record from us showing the item was bought from Computer Solutions Accessories.
• The item is not on the non-returnable list below.

Items that arrive damaged or develop a genuine fault are handled differently, see "Defective or faulty items" further down, since those cases don't require the item to be in unused condition.

Items that cannot be returned

For hygiene, licensing, and practical reasons, the following are not eligible for a change of mind return:

• Opened software, license keys, or digital products once activated or installed.
• Items that have been physically installed, configured, or custom set up specifically for you (for example, a network or security system already installed on site).
• Consumable or single use items, such as printer ink or cables that have been cut or modified to length.
• Items showing physical damage, misuse, or missing components that were not present when the item was originally sold.

Defective or faulty items

If an item arrives faulty, doesn't work as described, or develops a genuine defect shortly after purchase, this is treated separately from a standard change of mind return. Contact us as soon as you notice the issue, ideally with a description of the problem and, if possible, a photo or short video. We will assess the item and arrange a repair, replacement, or refund as appropriate, and in this case, unlike a standard return, we cover any reasonable cost of getting the item back to us.

Manufacturer warranty versus our return policy

Many of the computers, laptops, and accessories we sell also carry a manufacturer's own warranty, separate from this return policy. For issues that arise after our own return window has closed, a manufacturer warranty claim may still be available depending on the brand and product. If you're not sure whether your situation falls under our return policy or a manufacturer warranty, contact us and we'll point you in the right direction rather than leaving you to figure it out alone.

How to start a return

For items bought in-store, simply bring the item, along with your receipt, back to our store at Sosoliso Papergate Building, Buea. For items ordered online, contact us first, by phone, WhatsApp, or email, before sending anything back, so we can confirm the return is eligible and let you know whether to bring it to the store or arrange collection. Please don't return an item without contacting us first, since we won't be able to process it without knowing it's coming.

Refunds

Once a returned item has been received and inspected, we will let you know whether the refund has been approved. Approved refunds are issued using the same method the original payment was made through, for example a reversal to MTN Mobile Money or Orange Money, or cash if the original purchase was paid in cash in-store. Refunds are typically processed within 3 to 5 business days of approval, though this can vary depending on the payment method used.

Exchanges

If you'd prefer an exchange rather than a refund, for example swapping an item for a different size, model, or specification, let us know when you start your return and we'll do our best to arrange it, subject to what we currently have in stock.

Who covers return costs

For a standard change of mind return, the cost of getting the item back to us is the customer's responsibility. For a defective or faulty item, Computer Solutions Accessories covers the reasonable cost of return, as noted above. If you're ever unsure which situation applies to you, just ask, we'd rather clarify upfront than leave you guessing.

Questions about a return

If anything in this policy is unclear, or you want to check whether a specific item qualifies before starting a return, contact us:

• Phone / WhatsApp: 672 078 547 or 655 008 708
• Email: info@computersolutionsaccessories.com
• Store address: Sosoliso Papergate Building, Buea