Frequently Asked Questions
Answers to the questions we hear most about our products, ordering, delivery, returns, and repairs. Can't find what you're looking for? Reach out to us directly, we're always happy to help.
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General
We are a computer and IT sales and services business based in Buea, Cameroon. We sell laptops, desktops, computer accessories, networking equipment, and power solutions, and we also provide repair, installation, networking, and technical support services for homes and businesses.
Our store is at Sosoliso Papergate Building, Buea. You are welcome to visit in person to browse products, ask questions, or drop off a device for repair.
We are always open. You can reach us by phone or WhatsApp at any time to ask a question, place an order, or arrange a visit to the store.
Our store is based in Buea, but we deliver beyond it. We regularly serve customers in Douala and Kumba, and we can arrange delivery further afield as well. See the delivery questions below for how pricing works by location.
Shopping & Ordering
Browse our products and add whatever you'd like to your cart, or use the "Shop Now" button on a single item if you know exactly what you want. When you're ready, checking out opens a short form where you enter your name, phone number, and delivery or pickup location. This sends your order to us as a request, it does not charge you automatically.
Not automatically. Submitting the form sends us your order request. One of our team members then contacts you directly, by phone, WhatsApp, or email, to confirm the item, price, and shipping cost, and to share our payment details. Your order is only finalized once you have paid and we have verified it on our end.
Yes. You can add as many products as you like to your cart before checking out, and everything in your cart is included in the single request our team receives, so you only need to go through the process once.
"Add to Cart" lets you keep browsing and collect several items before checking out together. "Shop Now" is a shortcut for when you already know what you want, it takes you straight to the order request form for that single item, without needing to visit your cart first.
We do our best to keep prices and availability up to date, but supplier costs and stock levels can change quickly in this industry. If anything is different by the time we confirm your order, we'll always let you know the correct price or availability before you pay anything, and you're free to adjust or cancel your order at that point.
Absolutely. If you'd rather not use the website, you can call or WhatsApp us directly at 672 078 547 or 655 008 708 with what you're looking for, and we'll take it from there the same way, by confirming details and arranging payment with you personally.
Delivery & Pickup
Delivery is a flat rate of 1,000 FCFA within Buea, 2,000 FCFA to Douala or Kumba, and 2,500 to 3,000 FCFA for other locations further away, since cost increases with distance from our store. Full details are on our Shipping Policy page.
Yes, you're welcome to collect your order directly from our store at Sosoliso Papergate Building, Buea, at no additional delivery cost. Just let our team know you'd prefer pickup when they contact you to confirm your order.
Delivery time depends on your location and the item's availability, so our team will give you a clear estimate when they confirm your order. Deliveries within Buea are generally quicker than those to Douala, Kumba, or further locations.
The location you enter on the order form is reviewed by our team when they contact you, so if it needs adjusting, for example a different neighborhood or landmark, you can simply let them know at that point, before your order is finalized.
Returns & Warranty
We accept eligible returns within a set window of receiving your order or completing your in store purchase, provided the item is unused and in its original condition. Full conditions, items that cannot be returned, and how refunds work are explained on our Return Policy page.
Contact us as soon as you notice the problem, ideally with a description and a photo or short video. We treat a damaged or faulty item differently from a standard change of mind return, and we cover the reasonable cost of getting it back to us while we arrange a repair, replacement, or refund.
Many of the computers, laptops, and accessories we sell carry a manufacturer's own warranty, separate from our own return policy. Warranty length and coverage vary by brand and product, our team will let you know what applies to your specific item at the time of purchase.
Yes, if you'd prefer a different size, model, or specification rather than a refund, let us know when you start your return and we'll do our best to arrange an exchange, subject to what we currently have in stock.
Repairs & Services
Yes, repair is one of our core services. Bring your device to our store at Sosoliso Papergate Building, Buea, and our technicians will diagnose the issue and let you know what's involved before any work begins.
Yes, alongside product sales we install and set up networking equipment and security systems for homes and businesses. Contact us with details of your space and requirements, and we'll advise on the right equipment and arrange installation.
Yes, we always diagnose the issue first and let you know the cost before proceeding with any repair or service, so there are no surprises when you come to collect your device.
Yes, we work with businesses on an ongoing basis for networking, security, and general technical support. Contact us to talk through what your business needs, and we'll put together an approach that fits.
Payments & Security
We accept MTN Mobile Money, Orange Money, cash, and card payment in store. Once your order is confirmed, our team will share the relevant payment details with you directly so you can complete the transaction.
No. This website never asks for card numbers, mobile money PINs, or banking passwords. Payment is always arranged directly with our team, by phone or WhatsApp, after your order has been confirmed, so your sensitive payment details are never typed into this site.
Yes. We only use the information you provide to process your order, arrange delivery, and offer support, and we never sell your information to third parties. See our Privacy Policy for the full details.
Still have a question?
If you couldn't find what you're looking for, our team is always ready to help, whether it's about a product, an order, or a repair.
